Ask vendors to model your exact workloads: number of forms, daily submissions, automation triggers, storage, and peak usage. Identify thresholds that silently reduce performance or require abrupt plan upgrades. A boutique logistics firm discovered automation caps would hit during holiday surges, prompting negotiation for a tier that preserved speed and avoided end-of-month throttling when client expectations were highest.
Prototype one high-impact workflow, measure baseline metrics, launch a pilot, and compare results. Track cycle time, error rates, and manual touches. When a platform delivers measurable gains quickly, confidence grows and training costs shrink. A dental practice recouped annual licensing in nine weeks by digitizing intake, consent, and insurance checks, freeing staff to focus on patient experience instead of paperwork.
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